FAQs

We accept reservations with a minimum period of 12 hours in advance (according to availability) the further in advance you reserve, the greater the availability, especially in high season. - Exceptionally and for urgent LAST MINUTE reservations, you can send a whatsapp to the phone +34637648711 and we will tell you if there is availability of the requested vehicle or, failing that, we will try to offer you a trusted collaborator who has availability. - This service is subject to the validation and supervision of the operator, who will notify you as soon as possible.

Once you have made your reservation request, you will receive an email stating “RESERVATION IN PROCESS”. - Once the RESERVATION IN PROCESS is finished, you will receive the definitive reservation confirmation email.

Of course it is possible. They are also free in the vast majority of the transfers we offer. We have child seats of different groups: Group I: Seats suitable for children weighing between 9 and 18 kg (approx. between 9 months and 4 years). He wears his own belts: one goes over each shoulder, another between the legs and they close over the child's belly. Group II: Seats suitable for children weighing between 15 and 25 kg (approx. between 4 years and 6 years). Booster with backrest. Group III: Seats suitable for children weighing between 22 and 36 kg (approx. between 5 months and 11 years). Backless booster. You can select how many child and/or baby seats you need during the booking process. On certain occasions, seats may not be available, for example, in a last minute replacement in the assigned vehicle or if the seats are not compatible with the seats due to the characteristics of the vehicle. IMPORTANT: We do not have a rear facing Group 0 child seat (maxicosi), nor does it appear in the reservation process on our website. If you need a Group 0 child seat, contact us by email or by phone so that we can provide you with a solution.

No. We only offer private transfers, which means that the contracted service is exclusively for you and the person or number of people that you have specified in your reservation.

Babies (0-2 years) and children (2-11) count as passengers in all vehicles since they occupy a seat. The regulations do not allow children to be seated on top of adults during the trip.

The luggage that can be carried depends on the size of the vehicle. In a MINIVAN you can carry up to 6 suitcases and hand luggage. -In a minibus you can carry up to 16 suitcases and hand luggage depending on the number of passengers. -If you need to carry more luggage you have to communicate it in advance.

At PALMA DE MALLORCA AIRPORT, the driver will be waiting for you at the Meeting Point, located in front of gate "C" or "4" in the center of the airport terminal. The driver of the vehicle will carry a sign with the name of the person or company indicated in the reservation. -In the PORT of PALMA DE MALLORCA, our staff will await your arrival at the Meeting Point, located at the exit of the Maritime Terminal where the CRUISE or FERRY has docked. - The driver of the vehicle will carry a sign with the name of the PERSON OR COMPANY indicated in the reservation. -In the rest of the places, the driver will pick you up at the hotel reception or at the door of the house or villa indicated in the reservation. -For reasons of the ROAD in which the meeting point is located, the xofer will wait in the NEAREST place ALLOWED by the TRAFFIC regulations. -If you do not find the driver at the meeting point, call us at any of the telephone numbers that are indicated in the reservation and we will help you immediately. For reasons of heavy traffic or last minute detours, a slight delay is possible, which will be communicate at the moment.

We accept all types of CARDS as a method of payment and if you wish you can pay the driver at the end of the service in CASH (€) or payment card (VISA, MASTER CARD, ETC). -The conduit has change in case of cash payment. It also has a dataphone for payment by credit/debit card.

If your departure time has changed but not the flight number, you do not need to notify us because we have MONITORED all the flights to PALMA DE MALLORCA. -We will be waiting for you at the MEETING POINT once you land. In the event that your flight has CHANGED TIME and NUMBER, it is essential that you contact us via e-mail or by phone. -If your flight has been CANCELED, it is ESSENTIAL that you notify us via e-mail or by phone (if you wish, you can do so by sending an SMS or WhatsApp message). - Do not forget to tell us the new FLIGHT NUMBER and the arrival time so that we can come and pick you up.

During the reservation process you will have the possibility of reserving an ADDITIONAL STOP in case you need to collect or return keys or if your group is divided between more than one accommodation. - The address of the additional stop WILL NOT IMPLY A DIFFERENT DESTINATION, it must be located in the same destination as the main stop or within the initial and final route. - The maximum duration of this additional stop will be 5 MINUTES, after which it will be billed from the first minute at a rate of €60 PER HOUR (including loading and unloading if it is to buy food in the supermarket) and it can be divided by charging only the minutes consumed.

In the event of breaching these conditions, we will be responsible only for those damages that are a consequence attributable to our breach or our negligence, and at most for the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those caused by accident, force majeure or that are caused by legal or administrative requirements. We are not responsible for incidents that occur during the provision of the service, specifically illnesses, personal injuries or death, unless they are a direct consequence of our negligence. This means that, in accordance with these conditions, we can accept responsibility if, for example, the passenger dies or suffers personal injury in the course of the journey or if the transfer service is not provided as contracted or is provided poorly as as a result of our inability or the inability of our employees or the inability of our transportation operators to provide the transportation service that you contracted using reasonable skill and professionalism. Please note that it is your responsibility to demonstrate such lack of knowledge and professionalism if you wish to make a claim against the company. In addition, we will only be responsible for what our employees and transport operators do or do not do while acting in the framework of their professional performance (for employees) or carrying out the work that we have requested of them (for transport operators). No section of these General Conditions limits or excludes: to. our liability to you in the event of death or personal injury resulting from our negligence. b. any other right that you own as a consumer and user and that by law cannot be excluded or limited. -We cannot guarantee one hundred percent the accuracy of the contents of this website. The possibility that the page is affected by a computer virus cannot be ruled out. In any case, we will do everything on our part to rectify any error that is communicated to us in the shortest possible time. If due to one of these errors a reservation is made at the wrong price or with the wrong promotion, we reserve the right to terminate the contract without having to compensate the client. -We cannot be held responsible in the event that the fulfillment of our obligations or those of the transport operator is prevented or affected directly or indirectly by or as a result of an event of force majeure or any circumstance beyond our control, including , among others, cases such as extreme weather events, natural disasters, terrorism, third-party accidents along the transfer itinerary, police controls, extraordinary traffic congestion or strikes. -All contracted transport services are covered by the civil liability policy of the transport operator or the company subcontracted by it. -The transport operator will pick you up and drop you off as close as possible to the addresses provided. If access through a usual itinerary is closed due to WEATHER, TRAFFIC ACCIDENTS, IMPRACTICABLE ROADS, OFF-ROAD ROADS, the transport DRIVER will take, according to his PROFESSIONAL CRITERIA, an alternative route to reach the agreed destination. -In the case of IMPRACTICABLE roads, NARROW PASSAGES, UNPAMED ROADS or DANGEROUS entrance for the OCCUPANTS or the VEHICLE, the decision not to risk the passage will be yours (driver), declining all responsibility for not being informed of these setbacks.

In the event of breaching these conditions, we will be responsible only for those damages that are a consequence attributable to our breach or our negligence, and at most for the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those caused by accident, force majeure or that are caused by legal or administrative requirements.

If you have forgotten any object in the vehicle, you must inform us as soon as possible so that we can locate it and deliver it to you quickly. - Please note that our vehicles continue to operate after your service. The longer you take to notify us, the more difficult it may be to return the forgotten item. -the return service will be free of charge, coinciding with another service in the area. -In case of urgent need for the object, the service may be charged back to the delivery point.

As a general rule, animals are not allowed, except if you are traveling with a guide or assistance dog. If you want to travel with your pet and have a carrier, check with ISLAND TOUR & TRANSFER to confirm and validate this service. - info@islandtourtransfer.com